Evil Shades: Buyer Beware?
A certain company, well loved and respected by the much of the online beauty community, has come under question recently over a perceived untruth. The alleged lie in question is, I quote: “I got word today that there has been an arrest in connection to the missing packages!” This post, it seems, has since been redacted from the company’s fanpage, or my access to the post has been blocked. However, it is still searchable on Google. Someone just found the post for me – thank you!
I am posting this here because it NEEDS to get out. I just got off the phone with the post office in Maryville, TN. There have been absolutely no arrests or reports of theft there or in any of the surrounding towns. I am not waiting on a “stolen” package, so I have no personal reason to look into this. I went into this completely objectively because it sounded fishy. My parents work at the USPS hub in Jackson, MS. They asked around. No one had heard of anything. My friend is a reporter for a local newspaper in Maryville. He hadn’t heard of anything. So unless Evil Shades is somehow connected to a CIA type of deal (and it’s not), you’re being lied to. Don’t let her get away with it if you’re owed money and/or product.
IF YOU ARE BEING TOLD THAT YOUR PACKAGE WAS STOLEN, you should file PayPal disputes immediately and explain what you’ve been told. I would be contacting the BBB myself, but that’s up to your own discretion.
You can easily find the phone number and the street and email address to the post offices in and around Maryville, TN. There aren’t many. You can submit a request for information on the USPS website. Contact them yourself. This isn’t being made up to make Evil Shades or its owner look bad. This is easily verifiable information.
Of course, there has already been some backlash to this revelation. The company owner stated that although she was finally caught up to her TAT, and was planning to work ahead of her stated TAT, she would instead be pursuing legal action. In other words, customers who have been waiting for their orders will have to wait even longer. While I am not at all against her taking legal action if the accusation of lying is false, this decision makes me extremely uncomfortable as a recent customer who waited a full week after TAT for my order to ship (another huge thanks to my dear friend who placed my order for me). After all, customers have 45 days to file a dispute with Paypal for non-fulfillment of orders. I waited 37 days for my order to ship, without dramatic complications. How long will you wait, now that the USPS has been entirely unable to confirm any arrests?
Now, have I contacted the USPS personally? No. All I have is a friend with family in the Maryville area, who have not heard of any such arrests, either. But he-said-she-said is not quite enough for me, therefore, I cannot confirm or deny any of this. Will I be contacting them soon? Yes, because I want to know for certain whether or not the pie cake is a lie. And if the USPS can confirm that arrests have been made, I will of course amend this post to reflect that. The original individual who investigated these claims has stated much the same:
This comment, unfortunately, has been deleted by the company owner. For what reason, I cannot imagine – one would think that it would be welcome for the “offending party” to come forward and take responsibility for her own findings. I will not speculate publicly on the motivation behind this choice, but I must say I do have my own personal thoughts which have no concrete basis in fact – there’s no need to “email me for the truth” when all you’d honestly receive are opinions.
Now, if you have read this far, I must apologize. This is the sort of material that nobody likes to see. I certainly don’t like to write it. But as we’ve seen with companies like HVC and Glittersniffer, silence does no favours to anybody.
There has been a claim that concerns have been raised by members with a “personal vendetta”, and not recent customers. As a matter of fact, I am a recent customer. Though I was not banned from the Evil Shades website at the time, I enlisted the help of a friend to make an order for me, because I knew that individuals in my little social network had been previously banned. Considering I have been viewed as “guilty by association” before, I felt that ordering through a friend would be the only way I could ensure that my order would not be rejected. Once she received the package, it was forwarded to me.
There was nothing wrong with my order, outside of the fact that it was shipped from Evil Shades after the stated TAT of 30 days, and one of the lipglosses leaked in the package.
But this argument is a strawman, after all. The issue isn’t about recent customers, the issue is the claim that packages shipped by Evil Shades were stolen, and an arrest was made in connection with the thefts. The issue is that there is no proof of this claim. No records exist, and nobody at local and regional post offices can support the claim.
Since this news has broke, several customers, past and present, have said their piece about the business and the products. Several concerns and complaints have been expressed over the past few months about shipping time, lost packages, “lost” packages which were “resent” with the original shipping label, and so on. Of course, most of these issues were discussed in private, due to a certain fear of “glittermobbing” that plagues the indie beauty community. Evil Shades was, after all, a well loved and respected company. Coming forward with complaints is a risk that most are not comfortable with taking.
A recent experience with Evil Shades
Another Evil Shades Experience
Not a Happy Customer
Are False Claims a Habit?
“So yes I will continue to delete drama creating lies/slander and the like as is my right to do from my business fanpage just as they all have me blocked from the blogs they are posting lies on.”
For the record, the owner of Evil Shades has not been blocked from my blog. The only individuals who have been blocked are Wendi G of MakeupZombie, Phyrra, Christie Brooks, Snarky P, and IPs that are caught trying to login to this blog’s admin panel. So unless Andrea has tried to login to my admin panel, a banset has not been placed against her. If she cannot respond to this post, it is only because she is choosing to refrain from doing so.
Here is an exchange between ES and another blogger/artisan regarding the issue:
Andrea of Evil Shades, and her original claims that she’s been banned from commenting here and at Toxid-Lotus, as well as her throwing out multiple strawman fallacies to try and distract from the issue at hand. This has nothing to do with the individuals known as Becca, Allison, Victoria, Manda, or even “recent customers”. This is issue is nothing more than the fact that no proof exists of any arrests relating to thefts at the USPS, in Maryville or surrounding post offices. No blog post exists that suggests that Andrea of Evil Shades is being investigated for mail fraud – that is her own scaremongering.
The author of this response wanted it to be included that due to past experiences with some of Andrea’s friends (the inclusion of her name and photo in an out-of-context conversation on a blog with 1000+ followers), that she no longer uses her photo on Facebook.
More screenshots of the exchanges between ES and Robin can be seen on Toxid-Lotus.
By request, I must clarify a statement made in this entry. Wendi, Christie, Snarky P and Phyrra have never, to my knowledge, tried to access my admin panel. What I meant by that statement is that these individuals and (as in, ‘in addition to’, not ‘because’) IPs caught trying to access my admin panel are the only IPs on my banlist. These “other” IPs are most likely spammers, trying to hijack my blog and post about Qua1i7y C4n4d1an Cia1i$. If you are a self-hosted blogger, I’d highly recommend installing Login Lock to block these IPs.
I am surprised that this is the conclusion that some people reached from this statement, but we all know that inflection and interpretation don’t always go hand in hand.
Allison of NewYorkGlitter responds to the accusation of lying here. It’s bad enough when you’re falsely accused of lying due to a failure in reading comprehension. It’s worse when it’s an actual company.
Good as my word, I contacted the USPS myself, and the woman I spoke to found nothing in her records about arrests relating to thefts at Maryville or any area post office. She did say, though, that anyone whose package has not been received in a reasonable time frame should contact the USPS directly with your tracking number, and they will open a case to investigate the whereabouts of your package.
Also, being the clever pup that I am, I recorded the conversation. If this is a “rumor”, then the USPS is clearly in on it. Kentucky is a one-party-consent state for telephone recordings, so my doing so is well within the law. While I have no plans to post this conversation on my own blog, it may pop up on the blogs of other concerned parties.
There’s also been the defense that Andrea did not use the Maryville post office. I checked the DC on my package, and the DC of another person’s parcel as posted on their blog, and both were accepted at the Maryville post office. This means that it could not have been sent from anywhere else but Maryville. (The few times I have paid for postage at my post office, and mailed them at a different one while visiting my parents, the acceptance scan is recorded at the post office where the parcel first arrived, NOT where shipping was first purchased.)
If anyone who has ordered from ES can check their records and look up their DC information to verify whether or not other post offices were used (as much as two hours away, according to Andrea), we can prove/disprove the validity of this claim.
I would like to note, now that Andrea is claiming that horrible people with a personal vendetta are posting her address online, and won’t somebody please think of her children:
1) I posted an image of my package, as proof that I am a customer, not a “non-customer with a personal vendetta”. This was the only way to prove that her claims of “non-customers starting rumors” as another one of her lies.
2) This package has her business address. If she did not want people to know her home address, she should not have used it as her business address. Post office boxes are extremely inexpensive.
3) Honestly, I didn’t know she had children, because I don’t care about her personal life.
4) If she is afraid that people will use her address to cause harm to her or her family, she needs to realize that she, herself, invited that harm by giving her address to anyone who waved a dollar in her face. If she truly wanted to protect her children – not use them as a shield against “internet bullies” – she would have bought a PO Box from the start.
Looks like this trend of finding every excuse not to ship orders is continuing. Now another popular blogger has had to make a statement regarding ES’s shipping issues. Sadly, rather than blowing the horn on ES’s fuckery, it’s more of a post making excuses. You know, the same excuses that have been used for ages already. Don’t be fooled: ES’s issues are not the exception, they are the rule.